The 7pm dropout, handled in minutes
Someone can't make it. Instead of working the phones, blast a one-time claim link to your ranked standby pool and let the first valid claim win the seat.
Self-withdrawal that alerts you the moment it happens
Staff can withdraw from their own confirmed seat with notice, straight from the same link they used to bid — no phone tag required to find out someone's dropped out. The moment it happens, your dashboard's needs-attention feed flags it, so the vacated seat never sits unnoticed until the night itself.
First valid claim wins — no double-booking, no back-and-forth
Recovering a dropped seat used to mean working down a phone list one call at a time, hoping the second person hasn't already said yes to someone else. Instead, a one-time claim link goes out to the whole ranked standby pool at once. Whoever claims it first gets the seat, confirmed instantly; everyone else simply sees it's already filled.
From dropout to filled seat
The withdrawal
An allocated worker taps "can't make it" on their own link, with whatever notice they have left.
The alert
The vacated seat lands in the dashboard's needs-attention feed immediately — no waiting to notice a gap.
The claim offer opens
A one-time signed claim link goes out to the ranked standby pool for that position.
First valid claim wins
Whoever claims first is placed and re-confirmed automatically; every other standby sees "already filled".
The board updates live
The on-air live board reflects the new allocation instantly, for every supervisor watching.
It's on the record
The withdrawal, the offer, and the claim are all logged for reporting — no seat disappears untracked.
Common questions
What stops two standbys claiming the same seat at once?
The claim is an atomic operation — the first valid tap flips the offer to claimed and locks it out for everyone else, so there's no window where two people can both win the same seat.
Who gets offered the seat first?
The claim link goes to the ranked standby pool for that position, in priority order — the same ranking used when the roster was first allocated.
Does the worker who dropped out need to call anyone?
No — they self-withdraw from their own link, with whatever notice they can give, and the venue is alerted automatically. No phone call required on either side.
What if nobody in the standby pool claims the seat?
The open offer stays visible in the dashboard's recovery panel so a manager can step in manually — add cover, move someone from elsewhere, or run the night a person short with full visibility of the gap.
Stop working the phones on dropout night
Tell us how you handle last-minute cover today — we'll show you the claim-link flow in action.