Staff reliability scoring built from attendance, not opinion
Every completed period recomputes a reliability score per person, from what actually happened: did they show, did they work the hours expected, and did any no-shows go unexplained. It's the number that quietly makes your next allocation easier.
One formula, computed automatically
When you complete a period, Chronomancer recalculates each attending person's score from attendance rate and hours fulfilment, capped and combined, then subtracts a no-show penalty. No-shows are penalised harder than a cancellation made with notice — the system distinguishes 'something came up and they told us' from 'they just didn't turn up'.
A band you can read at a glance
The raw score is backed by a simple green, amber or red band, so allocating doesn't mean reading a spreadsheet. When you're sorting bids at allocation time, or ranking who sits where in the standby pool, the band and the percentage are right there next to the person's name.
Visibility is a setting, not a given
Reliability and priority are sensitive information, so they're hidden from Org Managers by default — managers can run rosters, allocate bids and message staff without ever seeing who's rated where. An Org Admin can grant that visibility deliberately, per organisation, rather than it being switched on for every role automatically.
Questions about reliability scoring
How is the reliability score actually calculated?
It's 100 times attendance rate times a capped hours-fulfilment factor, minus a no-show penalty, with recent periods weighted more heavily than older ones through exponential decay.
Does a cancellation count the same as a no-show?
No. A cancellation made with notice is penalised more lightly than a silent no-show — the formula treats the two differently on purpose.
Where does the score actually get used?
At allocation, bids are sorted by priority tier and then reliability score, and the same score ranks who sits where in a position's standby pool.
Can Org Managers see everyone's reliability score?
Not by default. Managers run rosters and allocate bids without seeing contact priority or reliability — an Org Admin has to deliberately grant that visibility per organisation.
Can we see how someone's score has changed over time?
Yes — history is retained per contact, and there's a dedicated reliability report tab (admin-only) showing each person's trend across periods.
See the score in context
Tell us about your venue and your crew — we'll show you how reliability scoring shapes your next allocation.